Persistence Pays Off
Monday, June 20, 2011
I started working on several issues in the past few weeks and I expected them to be resolved much more quickly than they have been and without having to make so many follow up calls but I guess it is true, the one who keeps bugging someone is the one who gets it done!
My DH uses a bi-pap machine and he hasn't had new supplies in over 9 mo so back in May I started calling his company to get supplies. They gave me the run around and after several call with no results (I found out they lost their medicare contract!), I called the dr's office and they set him up with another company the 1st of June, but here it is the 20th and I still haven't gotten his supplies, BUT I think after my last call today, we are almost there. The dr sent in the wrong script and without my calls, I guess they would never have followed up to get the correct one so they can send him a new mask, tubing and water tank. I think I have made 2-3 calls every week for the past month, but I am hoping by next week he has his much needed supplies.
DH is finally set up for his cardiac rehab. We went to The Wellness Center last Monday and they told us he would probably qualify for this so I made the call after we got home and the nurse was sure he would but then, nothing. I waited a couple days and called back and she said the dr had not faxed back the orders so I gave them till today and called again. Well, this time she called the dr's office and they were to fax it to her today so we now have him set up for Thursday to get him thru the orientation and he will start next Monday.
Next up was the approval for me to attend the Wellness Center. I had discussed this with my dr at my last visit a couple months ago so I knew it would not be a problem. She told me to have them fax her the paperwork and it would go back to them. Well, from Monday to Friday was plenty long enough for the paperwork to get done so I checked with the Wellness Center, they still didn't have it. That got my dander up, so I called the dr's office to find out what the problem was. Guess what, there was the matter of a $15 fee to fill out a 1 page sheet of about 6 questions and sign her name! I asked them why they hadn't called me about the fee instead of just letting it set there and why didn't the dr mention this on my visit. Well, they didn't really have an answer and I let them know I wasn't happy but paid the fee so I could get things finalized and start going to the gym. The Wellness Center called me about 10:30 this morning to let me know they had gotten the form and I have an appointment set up for 1 PM tomorrow. WOW, what happens to people who have to work and don't have the time to keep after these folks. What has happened to work ethic. Had I done my job like this, I probably would not have had a job very long. Maybe I am just too crazy organized but one needs to be to keep on top of everything.
I am excited that we won't have to get up at 6 am to walk after we get into these programs, at least not everyday!
Persistence does pay off!!!